Website Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the Platteland Dental Aesthetics website and the information, features and services made available through it.

By accessing or using this website, you agree to comply with these terms. If you do not agree with them, please do not use the website.

2. Website Information

We make reasonable efforts to ensure that the information published on this website is accurate and up to date. However, website content is provided for general informational purposes and may change without notice.

Information on this website should not be treated as a substitute for a professional dental examination, diagnosis or personalised medical advice.

3. Dental Information

Information about treatments, procedures, expected results and dental conditions is provided for general educational purposes.

Dental treatment is personalised and results may vary between patients. A treatment that may be appropriate for one person may not be appropriate for another.

A consultation with a qualified dental professional is required before treatment decisions are made.

4. Appointments

Information provided through the website, WhatsApp, telephone or other communication channels does not itself constitute a confirmed appointment unless the appointment has been accepted and confirmed by the practice.

Appointment availability is subject to the practice's operating hours, practitioner availability and other circumstances.

We reserve the right to reschedule or cancel appointments where reasonably necessary.

5. Cancellations and Missed Appointments

Patients are asked to provide reasonable notice when cancelling or rescheduling an appointment.

Missed appointments or late cancellations may be subject to the practice's applicable cancellation or appointment policies.

Any applicable fees or charges will be communicated to patients in accordance with the practice's policies.

6. Fees and Payments

Treatment fees and payment requirements may vary depending on the treatment provided, materials used and individual patient circumstances.

Estimates and quotations are subject to confirmation by the practice and may change where the scope of treatment changes or additional clinical requirements are identified.

Patients remain responsible for understanding their own medical aid or insurance benefits and for any amounts not covered by their medical aid or insurer.

7. Medical Aid

Information regarding medical aid acceptance, benefits and claims is provided as general guidance only.

Medical aid schemes differ in their rules, benefits, exclusions, limits and reimbursement rates. We cannot guarantee that a specific treatment or amount will be covered by a patient's medical aid.

Patients should confirm their available benefits directly with their medical aid scheme where necessary.

8. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security measures or circumstances beyond our control.

9. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including Google, WhatsApp, social media platforms and other external services.

These third-party services operate independently and may have their own terms, conditions and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites or services.

10. Google Reviews

Customer reviews displayed on this website may be retrieved from Google and are provided for informational purposes.

Reviews represent the opinions of the individual reviewers and do not necessarily represent the views of Platteland Dental Aesthetics.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, branding, graphics, photographs, logos, design elements and other materials, belongs to or is used by Platteland Dental Aesthetics or its respective licensors.

Content may not be copied, reproduced, modified, distributed or commercially exploited without appropriate permission, except where permitted by law.

12. Prohibited Use

You may not use this website in a manner that:

• Violates any applicable law or regulation.
• Attempts to gain unauthorised access to the website, server or related systems.
• Introduces malicious code, malware or other harmful material.
• Interferes with the normal operation or security of the website.
• Attempts to scrape, copy or misuse website content in an unauthorised manner.

13. Limitation of Liability

To the extent permitted by applicable law, Platteland Dental Aesthetics will not be liable for loss or damage arising directly or indirectly from:

• Reliance on general information published on the website.
• Website interruptions, technical failures or outages.
• Third-party websites, services or content.
• Unauthorised access or events outside our reasonable control.

Nothing in these terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. Privacy

Your use of this website is also subject to our Privacy Policy .

The Privacy Policy explains how personal information may be collected, used, stored and protected.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to the website, our services, applicable law or our business practices.

Updated terms will be published on this page together with the revised effective date.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, unless applicable law requires otherwise.