Your Privacy Matters

1. Introduction

This Privacy Policy explains how Platteland Dental Aesthetics collects, uses, stores and protects personal information when you visit or interact with this website.

We are committed to processing personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

Depending on how you interact with our website, we may process information such as:

• Your name and contact details when you contact us.
• Telephone or WhatsApp contact information when you communicate with us.
• Information you voluntarily provide when requesting an appointment or enquiry.
• Technical information such as your IP address, browser type, device type and general website usage information.

We do not require you to provide personal information simply to browse the public areas of this website.

3. Health and Medical Information

This website is not intended to collect detailed medical information through ordinary website browsing.

Where you communicate with us regarding dental treatment, any medical or health information you provide may be processed for the purposes of providing dental care, arranging appointments, communicating with you and fulfilling applicable legal and professional obligations.

4. How We Use Personal Information

Personal information may be used to:

• Respond to enquiries and requests.
• Communicate with patients regarding appointments and services.
• Provide and manage dental services.
• Improve our website and services.
• Maintain security and prevent misuse of our website.
• Comply with legal, regulatory and professional requirements.

5. WhatsApp Communications

We may use WhatsApp as a communication channel for appointment enquiries, general communication and patient support.

WhatsApp is operated by Meta and is subject to WhatsApp's own terms and privacy practices. Information shared with us through WhatsApp may therefore also be processed by WhatsApp and its service providers.

6. Google Services

This website may use Google services, including Google Maps and Google Places, to display business information and customer reviews.

These services may process technical information such as your IP address, browser information and information required to provide the requested Google service.

Your use of Google's services may also be subject to Google's own privacy policy and terms.

7. Cookies and Website Technologies

This website may use cookies or similar technologies where necessary for website functionality, security, analytics or other legitimate purposes.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Sharing Personal Information

We do not sell your personal information.

Personal information may be shared with trusted service providers where reasonably necessary to operate our practice, provide services to you, maintain our website, communicate with you or comply with legal obligations.

We will take reasonable steps to ensure that third parties processing information on our behalf protect that information appropriately.

9. Information Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law, professional requirements or legitimate business needs.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permitted.
• Object to certain forms of processing where applicable.
• Withdraw consent where processing is based on consent, subject to applicable legal requirements.

These rights are subject to applicable legal limitations and requirements. POPIA provides data subjects with rights concerning access, correction and deletion of personal information. :contentReference[oaicite:1]{index=1}

12. Children's Information

Our services may include dental care for children. We process children's personal and health information only where permitted by applicable law and where appropriate consent or another lawful basis exists.

13. Third-Party Websites and Services

This website may contain links to or integrations with third-party services, including WhatsApp, Google and social media platforms.

We are not responsible for the privacy practices or security of third-party websites or services. We recommend reviewing the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.

The updated version will be published on this page with the revised effective date.

Your Privacy Rights and the Information Regulator

The Information Regulator is the independent South African authority responsible for monitoring and enforcing compliance with POPIA and the Promotion of Access to Information Act. :contentReference[oaicite:2]{index=2}

Further information about POPIA and the Information Regulator is available from the official Information Regulator website.